Training
Handling life’s conflicts
Available to anyone who wants to handle every day conflicts better. This provides an opportunity to learn skills to deal with difficult situations more effectively. Understanding conflict - styles in conflict - conflict skills - processing conflict. This course takes place over six sessions (3 hours each) and provides an introduction
to Conflict. Participants may then choose to add to their learning by following a course in Mediation, Negotiation or Good Relations.
- Understanding Conflict – giving insights into the structure & progression of conflict
- Self Awareness – looking at personal conflict styles & attitudes
- Conflict Skills & Strategies – exploring useful approaches to conflict situations
- (e.g. good communication skills, mediation or negotiation)
- Working at Conflict – providing good practice models for conflict planning
These topics will be covered using a mixture of practical exercises, group discussion, input from trainers and personal reflection. Participants will also be encouraged to work independently on the topics between sessions using book lists, discussion with other people or observation of real life conflict situations.
Accreditation
Two days non accredited and 3 days accredited OCN Level 1 or level 2 (3 credits.)
Other
Max no. 16
Entrance Qualification: None.
